Our Commitment to Digital Accessibility

Buttercloth is committed to providing a welcoming, inclusive, and accessible digital experience for all customers, including individuals with disabilities.

We recognize that accessibility is an essential component of the customer experience. Our objective is to design, develop, maintain, and improve our digital properties in a manner that supports access by the broadest possible audience, regardless of technology, ability, or method of interaction.

As part of this commitment, Buttercloth endeavors to conform its website and digital content to the applicable Level A and Level AA success criteria of the World Wide Web Consortium’s Web Content Accessibility Guidelines, including WCAG 2.1 and WCAG 2.2 Level AA, as those guidelines may be updated or supplemented over time.

Ongoing Accessibility Efforts

Digital accessibility is an ongoing effort rather than a one-time project. Buttercloth’s website is a dynamic e-commerce platform that is regularly updated with new products, content, functionality, promotions, applications, and customer-experience features.

Our accessibility efforts may include:

• Evaluating website content and functionality for potential accessibility barriers;

• Conducting automated and manual accessibility testing;

• Reviewing website functionality using assistive technologies and accessibility-focused testing methods;

• Incorporating accessibility considerations into website design, development, and content-management practices;

• Prioritizing and remediating identified accessibility issues based on their nature, severity, and effect on the customer experience;

• Reviewing significant website changes, new functionality, and third-party integrations for accessibility considerations; and

• Training and supporting team members responsible for digital content and website operations.

Although we seek to maintain an accessible experience, temporary, isolated, or previously unidentified accessibility issues may occasionally arise as website content and technology change. When an issue is identified, Buttercloth will evaluate the matter and make reasonable, good-faith efforts to address it.

Accessibility Testing and Strategic Partnership

Buttercloth works with 216Digital | Leaders in Web Accessibility to support its digital accessibility program.

This work may include accessibility audits, testing, monitoring, technical consultation, remediation guidance, and the implementation of accessibility best practices. Through this relationship, Buttercloth seeks to identify potential barriers, improve the accessibility of its digital experience, and strengthen the processes used to maintain accessibility as its website evolves.

The engagement of an accessibility specialist is one component of Buttercloth’s broader commitment to continuous evaluation and improvement.

Third-Party Content, Applications, and Services

Certain portions of the Buttercloth website may contain or rely upon content, applications, features, platforms, APIs, widgets, plug-ins, or services provided by independent third parties.

These services may include, without limitation:

• Payment and accelerated-checkout services;

• Social-media content or feeds;

• Embedded videos or media players;

• Product-review, loyalty, chat, personalization, and recommendation tools;

• Shipping, returns, fraud-prevention, and order-management services; and

• Other externally hosted content or functionality.

Because these services are designed, hosted, maintained, or controlled by independent vendors, Buttercloth may not have the ability to modify their underlying source code or guarantee that every third-party service will remain fully accessible at all times.

Buttercloth encourages its technology and content providers to offer accessible and user-friendly experiences. When Buttercloth becomes aware of an accessibility concern involving a third-party service, we may communicate the issue to the applicable provider, evaluate available alternatives, or take other reasonable measures appropriate to the circumstances.

The presence of third-party content or functionality does not diminish Buttercloth’s commitment to assisting customers who experience difficulty accessing information, products, services, or transactions through the website.

Accessibility Assistance and Alternative Methods of Access

Customers who encounter an accessibility barrier, experience difficulty using any portion of the website, or require assistance accessing information, products, services, or website functionality are encouraged to contact Buttercloth directly.

Our team will make reasonable efforts to assist you, provide the requested information in an appropriate format, help you navigate the website, or facilitate access to the applicable product, service, or transaction through an alternative communication method.

Contact Buttercloth

Accessibility Email:
ACCESSIBILITY@BUTTERCLOTH.COM

Customer Service Telephone:
(800) 203-2650

When contacting us, please provide as much of the following information as reasonably possible:

• The webpage address or URL where the issue occurred;

• A description of the accessibility barrier or difficulty encountered;

• The device and browser you were using;

• The assistive technology being used, if applicable;

• The information, product, service, or transaction you were attempting to access; and

• Your preferred method of contact.

Please use “Accessibility Assistance” in the email subject line when possible. Providing this information will help us evaluate the issue and respond more effectively.

Customers are not required to disclose a disability or provide medical information to request accessibility assistance.

Feedback

Buttercloth welcomes feedback regarding the accessibility and usability of its website.

Accessibility-related comments are reviewed as part of our continuing efforts to identify potential barriers, evaluate opportunities for improvement, and provide an inclusive digital experience. While we may not be able to implement every requested change, accessibility feedback will be considered in connection with our website-development, remediation, and operational priorities.

Scope of This Statement

This Accessibility Statement applies to the Buttercloth website and digital content controlled by Buttercloth.

It does not constitute a representation that every individual webpage, file, application, integration, or item of third-party content presently satisfies every technical success criterion of WCAG. Rather, it describes Buttercloth’s accessibility objectives, ongoing efforts, assistance procedures, and commitment to continuous improvement.