Return Policy
We accept returns or exchanges within 30 days, of unworn, unused, (try on is OK), unwashed, undamaged or defective merchandise.* Returns / Exchanges must include all packaging components and the original hang tag attached to garment.
*No return or exchange on FINAL SALE items, or Underwear, Socks, Hats.
Should you need to exchange your order, please retain packaging and reach out to our customer service team directly for assistance.
Email: support@buttercloth.com | Phone: 800-203-2650
For Returns and Exchanges, visit our Returns Portal.
Returning Complimentary Gifts:
Free Gift with Purchase:
- Complimentary gifts are not eligible for refunds or store credit.
- If your return causes your order total to fall below the promotional threshold, the complimentary gift must also be returned.
- If the gift is not returned, its full retail value will be deducted from your refund.
Buy 2, Get 1 On Us:
- All items included in the promotion must be returned to receive a full refund.
- If the complimentary item is not returned, its retail value will be deducted from your refund.
*What is not eligible for return or exchange?
- Items worn, used, washed, damaged
- Items with the hang tag cut or removed
- Items marked “Final Sale”
- Hat / Underwear / Socks
- Gift Boxes
How To Return Or Exchange
Returns are now easier than ever! US based customers can submit a return HERE.
We accept returns or exchanges within 30 days of unworn, unused, (try on is OK) of unwashed, undamaged, or defective merchandise* with Black Hang Tag still attached and all packaging components).
*No return or exchange on FINAL SALE items, or Underwear, Socks, Hats.
*If you receive a damaged or defective item, please contact our team at support@buttercloth.com for assistance. We’ll make it right!
Didn't find your answer?
For additional questions or concerns, don't hesitate to contact us at support@buttercloth.com