U.S. Orders Return:
*Processing Time for Refund/Exchange: 3-5 business days
Butter Cloth accepts returns or exchanges of unworn, unwashed, undamaged or defective merchandise (with all packaging components) within 30 days of the delivery date. Black Tag must be attached on shirt.
Keep in mind all clearance items and exchanges are final. No refunds will be issued on clearance items or exchanges. Any applicable refunds will be applied to original form of payment. We will issue USPS Prepaid Label for you to send shirt (s) back when all conditions above are met.
*For Return/Exchange Procedures within U.S:
1. Email: firstname.lastname@example.org
2. We would need the Invoice # (usually located in the order confirmation email and/or your top right-hand corner of the receipt
3. We will issue prepaid label to send shirt (s) back for refund/exchange
4. If it's an exchange, we will ship out the new requested exchange shirt when we receive the return merchandise.
*Please note we can only reserve the exchange shirt (s) for 14 days and after this time frame passes, shirt (s) will automatically be put back in stock.
*Note: If second exchange doesn't work out, client is required to cover shipping cost to send shirt back to us for refund. We do not process any return/exchange beyond the second round.